Acceptances of quotes are issued in the following ways.
Purchase Order - The preferred purchase method is issuance of a purchase order against the quote and should be delivered to IndySoft via email to firstname.lastname@example.org. Or directly to our postal address above.
- Verbal Commit - Long term customers with approval by management may be able to issue a verbal PO against quotes depending on purchase size and account history. Check with your sales representative for approval.
- Direct Invoice - Customers may request proforma invoicing against a quote however when using this method delivery or work may be placed on hold until the payment has cleared accounting. Check with your sales representative for details related to your specific case.
It is preferred that the customer request a re-quote whenever a PO may be issued past a quote expiration date. A PO issued against a quote with any line item marked as an estimate will be rejected until the estimated value is confirmed as acceptable by IndySoft. Any service work on a quote should contain or reference a specification and/or statement of work.
All accepted quotes by PO or approved Verbal Commit are generally processed within two business days. Any order containing Universal products may take two business days to process due to licensing procedures. Direct Invoice Methods (unless otherwise approved) are processed upon completion of the transaction. All shipments are provided through the IndySoft email download links with 3-4 working day delivery service. Work performed in the areas of reporting, data migration or event configuration are also handled through electronic downloads.